Credit Controller

Worcester

£16500 pa

An established leading Property Management business based in Worcester is looking to recruit a Credit Controller on a permanent basis. For this position previous credit control experience is not essential and a background in office administration/customer service would be suitable.

THE ROLE:

Working as part of a team of Credit Controllers you'll be involved in liaising with residents to collect overdue payments. This will be done by email, letter and phone.

DUTIES:

* Sending automated arrears letters

* Updating resident's details on the system

* Answering incoming calls and recording details on the system

* Resolving customer enquiries and following up having advice from colleagues as necessary or escalating

* Liaising with colleagues in different departments to achieve aims

* To maximise arrears recovery and meet Client specific KPI collection rates

* Undertake regular aged debt reviews thus ensuring all accounts are chased in a timely manner

* Taking payments over the phone and ensuring GDPR is complied with at all times.

* Effectively managing accounts on hold.

PERSON SPECIFICATION:

* Excellent customer service

* Organised and able to work in a team

* Good standard of Maths and English - GCSE grade C or above

* Good communication skills

* Ideally previous credit control or accounts experience is ideal but not essential

* Previous experience in a property management company is advantageous but not essential

* Ability to manage priorities in a fast-paced environment

* IT literate in MS Word and Excel. Training will be given on the systems used for payments and property management. (Sage Pay and QUBE)

APPLY:

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